VIP Services
Proven VIP relationship management creating IAP and LTV
The top 1% of your players deliver up to 50% of your revenue.
But more game choices and lucrative offers make it hard to keep your hardcore VIPs playing and spending in your game.
Nexlevium has a proven VIP Relationship Management methodology that covers everything from proactive communication and offers to retention and “win-back” programs. With Nexlevium you will give your VIPs the TLC they deserve to deliver the results you need.
Relationship Management
VIPs expect more than support. They expect to be treated like heroes. Our VIP Strategy is proven and will drive play and revenue.
Proactive & Reactive
Specialized experts engage with players by persona to increase IAPs and DLC.
Revenue Protection
Our certified experts will build longer-term relationships with your VIPs, increasing retention while decreasing costs.
It’s the model that matters
Using performance data, Nexlevium plans outreach and “win-back” programs that keep VIPs feeling the love, which levels up your revenue and retention.
Persona-based relationships
Gig-CX Service Partners on The Nexlevium Platform are sourced with platform, game, and device experience. They understand the lore and the needs of your top players by the type of player they are.
The experts at building experts
Nexlevium has executed over 2.4M hours of virtual-first learning. We are leaders at finding, sourcing, and providing certification that gives your VIPs access to Gig-PX experts that know as much about the game as they do.
Driving revenue with consistent support
Gig-PX Service Partners on The Nexlevium Platform get game lore and lingo and will keep your VIPs in flow, so they keep driving IAPs and DLC.
Grow Revenue through VIP Service with Nexlevium
Critical Need
Personalized gaming and service experience tailored to VIPs
Immediate access to a true expert of the game and the ecosystem
VIP win-back strategy to get players back into the game including rewards, events, and proactive communication
Consistent staffing of PX experts to improve efficiency and cost containment
The Nexlevium Gaming Difference
Proprietary VIP Relationship Management Model focused on the VIPs’ lifecycle and how to keep them playing the game
Specialized experts dedicated to VIP players by persona
Deep experience in VIP Relationship Management including multi-channel outbound communication
Expansive network of Gig-CX experts mitigates the role of attrition
Your Gig-PXResults
Major impact to VIP retention and overall engagement
Increased playtime, keeping players in flow
Increased overall spend and increased player lifetime value
Seamless ramp time and lower cost of new program rollouts