Get ready for an amazing “departure” for your every day experience!
Your travelers and guests want a seamless experience with highly skilled travel specialists that enable them to enjoy the planning of their travel as much as they enjoy the actual trip. The same goes for contact center leaders driving experiences in travel and hospitality. This is where Nexlevium’s 25 years of experience supporting the world’s largest travel brands shines! Our expertise is so good, you’ll want to post about it on Instagram!
Take a vacation from it all. Let the Nexlevium Platform be your solution.
Reservation Services & Pre-Trip Planning
Whether it’s high, low, or shoulder season, Nexlevium can tailor the right level of support to handle reservation inquiries and modifications as GigCX Service Partners assist travelers in selecting flights, cruises, hotel accommodations, car rentals, dining reservations, recreational activities, shore excursions and more.
Trip & Post Trip Support & Resolution
Providing the support needed when travelers are on their trip is a true differentiator for travel companies. Flight delays and cancellations, baggage issues, hotel overbookings, rideshare delays, short term rental issues and so much more are experiences that the Service Partners on the Nexlevium Platform are well versed and experienced in.
Loyalty Programs
Travelers and guests don’t just want flexible redemption options. They’re looking for upgrades, enhancements, and exclusivity, especially in their customer support. Nexlevium delivers true white glove service, clear communication, thoughtful education, and responsive support to your members. It doesn’t matter if they’re Bronze, Silver, or Gold status, every customer is a diamond.
Say “bon voyage” to rising operating costs:
24/7 Availability
Some cities never sleep, and neither can your business. Travelers and guests may require assistance at any time, making live support, 24/7/365, table stakes. From seasonal peaks such as holiday travel to flight delays, overbooked hotels and restaurants, or crisis and emergency response, Nexlevium can handle increased customer demands on the fly minus the unnecessary overhead costs during slower periods.
Sales Multiplier
Market saturation and price sensitivities can make it difficult for Travel and Hospitality brands to stand out. Keep your reviews high and your sales higher with exceptional service from knowledgeable and resourceful brand advocates who are both empathetic and attentive to travelers’ and guests’ needs, building trust and loyalty along the way.
Omnichannel Experience
From websites and mobile apps to phone-based bookings, create a seamless experience that integrates both live interaction and self-service channels. Provide customers with the flexibility to create and manage their bookings through multiple platforms, ensuring a consistent and convenient experience.
Safety & Security
Give your travelers and guests peace of mind knowing that their data is safe and secure. Nexlevium prioritizes data security and compliance with regulations like GDPR to protect customer information. You can also rest easy knowing Nexlevium maintains strict PCI DSS Level 1 compliance.
Personalization & Cultural Connections
Leverage GenAI and other knowledge management tools to deliver personalized experiences and customizable offerings that cater to the unique preferences of diverse customers. We’ll work with your data teams to deliver personalized recommendations that resonate with travelers’ and guests’ specific interests and needs.
