Nexlevium delivers top quality outcomes for customers every day!
That’s because we understand exceptional service delivery and operational efficiency aren’t just promises made to brands, they’re vital components of contact center excellence. With Nexlevium, you can achieve unparalleled success with greater efficiency, higher productivity, and quality beyond compare.
Quality
Prioritize and maintain high-quality interactions to thrive in the competitive landscape while building lasting relationships with customers.
Customer Satisfaction
We focus on delivering high-quality customer service, period. Brands benefit from the expertise of GigCX professionals with high emotional intelligence, certified in brand-focused customer interactions, ultimately leading to increased customer satisfaction and loyalty. The platform’s anytime omnichannel services give way to trust and meaningful connections with the convenience of well-integrated support in the customer’s channel of choice.
Quality Assurance
The Nexlevium Platform offers a robust quality assurance program to monitor and evaluate Service Partner performance, providing feedback for improvement, and maintaining consistent service quality. We believe in a culture of continuous improvement where all platform users are encouraged to identify opportunities for enhancement and actively contribute to the refinement of processes.
Service Partner Engagement
Engaged and motivated resources are more likely to provide high-quality service. Nexlevium is unique in that it is the only platform that offers Service Partners the ability to “work from anywhere” and choose their preferred service times based on high performance. We set clear expectations, recognize and celebrate achievements, and offer a plethora of resources for support.
Efficiency
With shared resources, streamlined processes, and enhanced operations, we’re known for our ability to rise to any occasion to create growth and sustainability.
Real-time Analytics
Real-time analytics are used to monitor and respond to changing conditions, such as fluctuations in contact volume or emerging trends, allowing for agile adjustments to operations. Whether it’s immediate issue identification, performance monitoring, or otherwise, the Nexlevium® Platform can enhance the overall responsiveness of your contact center.
Rapid Deployment & Flex
The Nexlevium Platform enables quick deployment of customer support services. This is particularly valuable when a brand needs to rapidly establish, expand, or decrease its customer service capabilities.
Global Support
Onshore, nearshore, or offshore, uncover world-class CX services through our global network of Service Partners. With tremendous brand affinity, deep knowledge of your company’s products and services, tech savvy, and customer support acumen, Service Partners on the Nexlevium® Platform are set to provide effective and responsive support on demand.
Resource Optimization
Efficient support involves aligning resource support levels with predicted contact volume and other service demands. Effective scheduling in 30-minute increments, forecasting, and real-time adjustments ensure that the right number of agents are available to handle customer interactions.
Technology & Automation
Nexlevium continues to invest in state-of-the-art technology and tools such as generative AI and chatbots to provide efficient and effective customer and agent support. Brands benefit from access to the latest advancements without the need for substantial upfront investments.
