An experience that will electrify your customers
Empower your business with specialized support that seamlessly integrates with your operations. With a deep understanding of energy infrastructure, green energy, regulatory and non-regulatory frameworks, smart devices, and technical intricacies, we deliver a comprehensive suite of solutions to deliver an improved customer experience when your customers needs you most.
We optimize efficiency, drive innovation, and propel your success
Cost Savings
With inflation on the rise, Energy and Utility organizations need to lower costs. Lighten your load with a vendor partner that delivers contingent work optimization and a variable cost model that helps save more. By reducing both the amount of services needed and unproductive time, and flexing resources to improve overall utilization, the Nexlevium Platform can help you deliver up to 32% cost savings over your traditional solution providers.
Flexibility & Business Continuity
With the increasing frequency of extreme weather events, regulatory changes, and market fluctuations, consumers expect their utility providers to be resilient. The massive network of geographically dispersed Service Partners on the Nexlevium Platform coupled with our proprietary scheduling system can deliver up to 200% intraday flex. We know that the services energy and utility providers deliver can sometimes be life or death matters and you need a network that can make sure you are there when your customers need you. Now that’s demand response!
Efficiency & Reliability
Consumer needs can change as frequently as the wind. Eliminate resistance and deliver faster problem resolution, improved customer satisfaction, and a more efficient handling of inquiries. From scalability, specialized expertise, and 24/7/365 support to omnichannel operations, data-driven decision making, and advanced digital technologies, the Nexlevium Platform streamlines operations and delivers a customer experience that exceeds all meter counts.
Access to Specialized Skills
Customer support in the energy and utilities sector requires a reservoir of knowledge. Service Partners on the Nexlevium Platform have a deep understanding of the Energy and Utilities industry, including knowledge of energy sources, distribution systems, new technologies, billing processes, and regulatory frameworks. Their ability to empathize with customer concerns while patiently working towards solutions is illuminating.
Innovation & Digital Transformation
Energy and Utility leaders infuse a culture of sustainable innovation. As does Nexlevium. We help energy and utility companies implement smart technologies and stay at the forefront of industry trends such as resource optimization, ChatGPT, and generative AI. Our expertise supports grid modernization for your CX solution, ensuring your competitiveness in a rapidly evolving industry.
Sustainability & Environmental Responsibility
Consumers appreciate utilities that invest in renewable energy sources, energy efficiency programs, and environmentally responsible practices. With GigCX, resources that work virtually on our platform. you can reduce carbon footprint traditionally associated with long commutes, as well as the need for extensive office spaces and facilities, decreasing the environmental impact associated with maintaining large office spaces.
Nexlevium is the “superconductor” between your company and great CX
Sales & Upselling
Enlighten your customers about industry trends and regulatory changes while promoting new products, services, and programs to existing and potential customers with ease. Service Partners on the Nexlevium Platform focus on building strong relationships with customers, providing transparent information, and offering solutions that align with consumer needs.
Outage Management & Emergency Response
When electricity is a matter of life and death, Nexlevium is ready to facilitate emergency operations. The Nexlevium Platform can support a high volume of calls during outages, providing real-time updates to customers, and coordinating with field crews to address service disruptions. Whether it’s during a natural disaster or safety-related incidents Service Partners on the Nexlevium Platform can help communicate important information to customers, coordinate responses, and promote greater public safety.
Market Research & Surveys
Gather actionable insights, understand market dynamics, and make informed business decisions with market research, customer satisfaction surveys, and feedback collection. Service Partners on the Nexlevium Platform proactively probe for additional details or explanations, ensuring a deeper understanding of participants’ opinions and perspectives.
Meter Reading & Data Management
Trust Nexlevium and our inventory services solution, to collect and manage data from utility meters, such as electricity, gas, or water meters. This includes data validation and quality assurance checks, as well as meter maintenance and inspection. Our seamless integration with your back-end systems streamlines data flow for billing, analysis, and reporting.