Revolutionizing Retail & ECommerce with GigCX
Flexibility & Scale
Adapt to the dynamic nature of the industry and effectively manage fluctuating demands, from seasonal peaks to market expansions, product launches, and campaigns, handle increased customer demands without incurring unnecessary overhead costs during slower periods.
Exceptional Service
Offer exceptional customer service with brand advocates who are knowledgeable, helpful, and attentive to customer needs. Provide a truly personalized and memorable shopping experience so you can significantly differentiate your brand from competitors.
Omnichannel Experience
Create a seamless omnichannel experience that integrates both online and offline retail channels. Provide customers with the flexibility to browse, purchase, and return products through multiple platforms, ensuring a consistent and convenient shopping experience.
Personalization and Customization
Leverage GenAI to deliver personalized shopping experiences and customizable products or services that cater to the unique preferences of individual customers. Leverage your customer data in new ways to provide personalized recommendations and targeted promotions that resonate with their specific interests and needs.
Global Scale
Grow your market share with global support and a deep understanding of international markets and regulations. Tap into a massive network of Service Partners ready to provide support around the world.
Sustainability & Ethical Practices
Today’s socially conscious consumers want to buy from brands that have a strong commitment to sustainability and ethical business practices. Do a little good in the world with a business partner that delivers through innovative green initiatives and supportive social causes.
Tap into specialized Retail and eCommerce expertise delivered
only through the Nexlevium Platform:
Product Information & Guidance
Provide customers with detailed information about products, including features, specifications, and pricing. Help them to make informed purchase decisions by offering guidance and recommendations based on their needs and preferences.
Order Processing & Management
Facilitate the smooth processing of orders, including order placement, tracking, and delivery coordination. Ensure orders are processed accurately and efficiently, and that customers remain updated along the way.
Complaint Resolution
Address and resolve customer complaints, concerns, and issues related to products or services. Gather customer feedback, offer solutions to resolve problems, and ensure that customers feel heard and valued.
Returns & Exchanges
Assist customers with returns and exchanges, guiding them through the process and ensuring that it is completed seamlessly. Gain deeper trust with proactive information on return policies, refund processes, and exchange options.
Billing & Payment Assistance
Handle billing inquiries with thoughtful explanations about pricing and payment options and assist customers with any billing discrepancies or payment-related issues. Ensure customers have a clear understanding of their invoices and payment processes.
Store Assistance
Support customers and in-store associates with prompt and attentive assistance, guiding them through orders, assisting with product location, and offering general support throughout the shopping experience.
The flexibility retailers need with rich, personalized experiences your customers will love
With the power of radically flexible GigCX and digital innovation, we’re here to help ensure you’re able to improve efficiency and handle every holiday and promotional period so you can focus on core business functions and exceeding your revenue goals.
