Nexlevium helps Brands successfully ride the waves of CX
Agility, increased productivity, and cost savings are critical to balance when delivering customer experiences that create loyalty. Whether it’s matching contact arrival patterns, unexpected volume bursts or seasonal demands, the Nexlevium Platform can quickly and easily scale operations up or down while eliminating the need for underutilized resources or layoffs.
- Whether it’s matching contact arrival patterns, unexpected volume bursts or seasonal demands, quickly and easily scale operations up or down while eliminating the need for extensive hiring or layoffs.
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up to 200%
intra-day flex
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up to 600%
seasonal flex
Enhance your competitive edge.
Seize new opportunities.
Cost Efficiency
Nexlevium Flex helps control costs. You can reduce your total FTE need by leveraging Nexlevium’s scheduling methodology to place resources at the exact times you forecast customer demand. No overstaffing and no shortfall. Simply match human capital with customer demand.
Speed & Agility
Adjust quickly and stay ahead in a dynamic business environment by enabling faster response times to changing volume patterns, and unplanned demand from the likes of promotions or weather events.
Risk Mitigation & Business Continuity
By partnering with Nexlevium, you can diversify your resources and reduce the impact of unforeseen challenges, such as disruptions or talent shortages.
Compliance & Regulatory Adaptation
Adapt to changing regulatory requirements and compliance standards, helping your business stay in line with evolving industry regulations.
Customer Satisfaction
Customers have evolving expectations and demands. Improve satisfaction and promote greater loyalty with personalized support delivered across any channel, quickly and efficiently.
Agent Satisfaction
Service Partner agents on the Nexlevium Platform choose their own schedules promoting greater work-life balance and improved experiences overall. Reduced burnout and decreased program attrition are only the initial benefits.
The Starmatic Scheduling System
With scheduling done in 30-minute intervals, our proprietary, award-winning Starmatic software gives contact centers the ability to match volume curves across multiple schedules and programs, securely, quickly, and with the flexibility needed for rapid changes. Scale up or down as much as 200% within as little as 30 – 60 minutes.
GigCX Around the World
The Nexlevium Platform enables a real-time response in geographically shifting traffic, such as in the case of a natural disaster. The geographical distribution of our network, across the nation, allows us to divert volumes away from impacted areas and ensure that service continuity is prioritized.
Business Continuity
The Nexlevium Platform enables a real-time response in geographically shifting traffic, such as in the case of a natural disaster. The geographical distribution of our network, across the nation, allows us to divert volumes away from impacted areas and ensure that service continuity is prioritized.
Innovation & Technology
From planning and forecasting to recording and monitoring, Nexlevium partners with best-in-class digital technology providers (everything from GenAI to data analytics) to deliver innovative workforce management technology solutions that empower informed decision-making, optimize productivity, and enhance agent engagement.
